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Terms of Service

Last updated: 23 July 2026

Terms of Service – Pharmacy Weight Loss Minehead

Pharmacy Weight Loss Minehead | GPhC Registration No. 9012511 | Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Minehead is a GPhC-registered online pharmacy (Registration No. 9012511) providing weight management consultations and prescription services to patients in Minehead and the surrounding areas of the United Kingdom. We operate in full compliance with the General Pharmaceutical Council's standards for registered pharmacies.

2. Eligibility

To use our services, you must be aged 18 or over and resident in the United Kingdom. You must provide accurate, honest, and complete information during the consultation process. Our services are not available to individuals outside the UK.

Weight loss treatments will only be prescribed where clinically appropriate. Our pharmacist or prescriber reserves the right to decline any request if treatment is not considered suitable for your individual circumstances. Providing false or misleading health information may put your safety at risk and may constitute a breach of these terms.

3. Prescriptions

All prescription-only medicines supplied through this service require a valid prescription issued by a registered prescriber following a clinical assessment. Prescriptions are issued at the sole discretion of the prescribing clinician.

We do not supply prescription medicines without an appropriate prescription. Prescriptions cannot be transferred, shared, or used by anyone other than the named patient. Any prescription issued through our service remains the property of the pharmacy and is subject to regulatory record-keeping requirements.

Your order will be reviewed and approved by a pharmacist before dispatch. We aim to process approved orders for delivery within 1 working day of pharmacist approval. We cannot guarantee specific delivery times once your order has been passed to our courier.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and include applicable VAT where required.

We use secure, encrypted payment processing. We do not store your full card details on our systems. If a payment is declined or reversed after goods have been dispatched, we reserve the right to recover the outstanding amount.

5. Delivery

Once your order has been approved by our pharmacist, we aim to dispatch it within 1 working day. Delivery is to UK addresses only. You are responsible for ensuring your delivery address is accurate. We cannot be held responsible for delays caused by third-party couriers, incorrect addresses provided by you, or circumstances beyond our reasonable control.

Medicines are dispatched in discreet, tamper-evident packaging. If your order does not arrive within a reasonable timeframe, please contact us promptly so we can investigate.

6. Cancellations and Refunds

Due to the nature of prescription medicines and the legal requirements surrounding their handling, we are unable to accept returns or offer refunds on prescription items once dispensed, except where the product is faulty, damaged, or incorrectly supplied.

You may cancel a consultation request or order before it has been approved by our pharmacist. Once a prescription has been issued and the order approved, cancellation may not be possible. Please contact us as soon as possible if you wish to cancel.

Refunds for eligible cancellations will be processed within 14 days to the original payment method.

7. Medical Disclaimer

The information provided on our website and through our consultation service is for general informational purposes and does not substitute for personalised medical advice from your GP or other qualified healthcare provider. Our clinicians will carry out an appropriate assessment before prescribing, but you are encouraged to inform your regular GP of any treatments received through this service.

If you experience an adverse reaction or medical emergency, stop taking your medication and seek immediate medical attention by calling 999 or attending your nearest A&E department.

8. Data and Privacy

We handle your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Full details are set out in our Privacy Policy, available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms or your order, please contact Pharmacy Weight Loss Minehead through the details provided on our website. We are committed to resolving any concerns promptly and professionally.